This guide offers solutions for a range of Windows Update error codes. Each error is accompanied by a description and recommended resolution steps.

General Solutions

Before diving into specific error codes, try these general solutions as they can resolve many common Windows Update issues:

  1. Restart Your Computer: Sometimes, a simple restart can fix update issues.
  2. Run Windows Update Troubleshooter: This built-in tool can diagnose and fix common problems.
  3. Check Internet Connection: Ensure stable internet access.
  4. Temporarily Disable Antivirus Software: Sometimes, security software can interfere with updates.
  5. Perform a Clean Boot: This helps identify if background programs are causing issues.
  6. Reset Windows Update Components: This can resolve conflicts in update files.

Specific Error Code Solutions

0x8024400B – WU_E_PT_SOAP_VERSION

Issue: SOAP client found an unrecognizable namespace for the SOAP envelope. Solution: Verify the SOAP version compatibility and update the SOAP client if necessary.

0x8024400C – WU_E_PT_SOAP_MUST_UNDERSTAND

Issue: SOAP client unable to understand a header. Solution: Review and correct the SOAP headers in the request.

0x8024400D – WU_E_PT_SOAP_CLIENT

Issue: SOAP client found the message malformed. Solution: Correct the SOAP message format and resend the request.

0x8024400E – WU_E_PT_SOAP_SERVER

Issue: SOAP message couldn’t be processed due to a server error. Solution: Retry the request later; if persistent, check server status.

0x8024400F – WU_E_PT_WMI_ERROR

Issue: Unspecified Windows Management Instrumentation (WMI) error. Solution: Troubleshoot WMI components and verify their configurations.

0x80244010 – WU_E_PT_EXCEEDED_MAX_SERVER_TRIPS

Issue: Exceeded maximum number of round trips to the server. Solution: Reduce the number of requests or increase server capacity.

0x80244011 – WU_E_PT_SUS_SERVER_NOT_SET

Issue: WUServer policy value is missing in the registry. Solution: Add or correct the WUServer policy value in the Windows registry.

0x80244012 – WU_E_PT_DOUBLE_INITIALIZATION

Issue: Object already initialized. Solution: Restart the update process to avoid double initialization.

0x80244013 – WU_E_PT_INVALID_COMPUTER_NAME

Issue: Computer name couldn’t be determined. Solution: Verify and correct the computer name settings.

0x80244015 – WU_E_PT_REFRESH_CACHE_REQUIRED

Issue: Server was changed or the cookie was invalid. Solution: Refresh the internal cache and retry the update.

0x80244016 – WU_E_PT_HTTP_STATUS_BAD_REQUEST

Issue: Invalid syntax in the server request. Solution: Check and correct the request syntax.

0x80244017 – WU_E_PT_HTTP_STATUS_DENIED

Issue: Requested resource requires user authentication. Solution: Authenticate the user and retry the request.

0x80244018 – WU_E_PT_HTTP_STATUS_FORBIDDEN

Issue: Server understood the request but declined to fulfill it. Solution: Check permissions and request validity.

0x80244019 – WU_E_PT_HTTP_STATUS_NOT_FOUND

Issue: Server can’t find the requested URI. Solution: Verify the URI and ensure it’s correct.

0x8024401A – WU_E_PT_HTTP_STATUS_BAD_METHOD

Issue: HTTP method isn’t allowed. Solution: Change the HTTP method in the request.

0x8024401B – WU_E_PT_HTTP_STATUS_PROXY_AUTH_REQ

Issue: Proxy authentication is required. Solution: Provide the necessary proxy authentication details.

0x8024401C – WU_E_PT_HTTP_STATUS_REQUEST_TIMEOUT

Issue: Server timed out waiting for the request. Solution: Resend the request, ensuring a stable internet connection.

0x8024401D – WU_E_PT_HTTP_STATUS_CONFLICT

Issue: Request wasn’t completed due to a resource conflict. Solution: Resolve the resource conflict and resend the request.

0x8024401E – WU_E_PT_HTTP_STATUS_GONE

Issue: Requested resource is no longer available. Solution: Update the request with a valid resource location.

0x8024401F – WU_E_PT_HTTP_STATUS_SERVER_ERROR

Issue: Internal server error. Solution: Wait and retry; if persistent, check server health.

0x80244020 – WU_E_PT_HTTP_STATUS_NOT_SUPPORTED

Issue: Server doesn’t support required functionality. Solution: Check if the request is compatible with the server’s capabilities.

0x80244021 – WU_E_PT_HTTP_STATUS_BAD_GATEWAY

Issue: Invalid response from an upstream server. Solution: Retry the request later or check the upstream server status.

0x80244022 – WU_E_PT_HTTP_STATUS_SERVICE_UNAVAIL

Issue: Service temporarily overloaded. Solution: Wait before retrying the request.

0x80244023 – WU_E_PT_HTTP_STATUS_GATEWAY_TIMEOUT

Issue: Request timed out waiting for a gateway. Solution: Check network connectivity and gateway settings.

0x80244024 – WU_E_PT_HTTP_STATUS_VERSION_NOT_SUP

Issue: Server doesn’t support the HTTP protocol version. Solution: Use a supported HTTP protocol version in the request.

0x80244025 – WU_E_PT_FILE_LOCATIONS_CHANGED

Issue: Operation failed due to a changed file location. Solution: Refresh internal state and resend the operation.

0x80244026 – WU_E_PT_REGISTRATION_NOT_SUPPORTED

Issue: Windows Update Agent doesn’t support registration with a non-WSUS server. Solution: Use a supported server for Windows Update Agent registration.

0x80244027 – WU_E_PT_NO_AUTH_PLUGINS_REQUESTED

Issue: Server returned an empty authentication information list. Solution: Check server settings for authentication plugin information.

0x80244028 – WU_E_PT_NO_AUTH_COOKIES_CREATED

Issue: Unable to create valid authentication cookies. Solution: Ensure proper cookie handling settings and retry.

0x80244029 – WU_E_PT_INVALID_CONFIG_PROP

Issue: A configuration property value was wrong. Solution: Correct the configuration property value and retry.

0x8024402A – WU_E_PT_CONFIG_PROP_MISSING

Issue: A configuration property value was missing. Solution: Add the missing property value and retry the update.

0x8024402B – WU_E_PT_HTTP_STATUS_NOT_MAPPED

Issue: HTTP request couldn’t be completed. Solution: Investigate the specific reason for the failure and address it.

0x8024402C – WU_E_PT_WINHTTP_NAME_NOT_RESOLVED

Issue: Proxy server or target server name can’t be resolved. Solution: Check network settings and ensure server names are correct.

0x8024402F – WU_E_PT_ECP_SUCCEEDED_WITH_ERRORS

Issue: External cab file processing completed with some errors. Solution: Investigate and resolve specific errors mentioned in the log.

0x80244030 – WU_E_PT_ECP_INIT_FAILED

Issue: External cab processor initialization didn’t complete. Solution: Retry the initialization or check for conflicting software.

0x80244031 – WU_E_PT_ECP_INVALID_FILE_FORMAT

Issue: Invalid format of a metadata file. Solution: Correct the file format and retry the operation.

0x80244032 – WU_E_PT_ECP_INVALID_METADATA

Issue: Invalid metadata found in external cab processor. Solution: Verify metadata accuracy and retry.

0x80244033 – WU_E_PT_ECP_FAILURE_TO_EXTRACT_DIGEST

Issue: File digest couldn’t be extracted from an external cab file. Solution: Check the integrity of the cab file and retry extraction.

0x80244034 – WU_E_PT_ECP_FAILURE_TO_DECOMPRESS_CAB_FILE

Issue: An external cab file couldn’t be decompressed. Solution: Ensure the cab file is not corrupted and retry decompression.

0x80244035 – WU_E_PT_ECP_FILE_LOCATION_ERROR

Issue: External cab processor was unable to get file locations. Solution: Verify file paths and availability, then retry the process.

0x80244FFF – WU_E_PT_UNEXPECTED

Issue: A communication error not covered by another WU_E_PT_* error code. Solution: Investigate the log for specific details and address the underlying issue.

0x8024502D – WU_E_PT_SAME_REDIR_ID

Issue: Failed to download a redirector cabinet file with a new redirectorId. Solution: Ensure server availability and retry the download.

0x8024502E – WU_E_PT_NO_MANAGED_RECOVER

Issue: Redirector recovery action didn’t complete due to a managed server. Solution: Check server management settings and retry the recovery action.